Privacy Policy
Last Updated: February 15, 2025
At sytharileo, we understand that your privacy matters. Running a business means handling sensitive information, and you need to know exactly how we treat the data you share with us.
This policy spells out what information we collect, why we need it, and how we keep it secure. We've written this in plain English because legal jargon helps no one.
Questions about your data? Contact our privacy team at contact@sytharileo.com or call +61 416 150 152. We're located at 4/806-812 Anzac Parade, Maroubra NSW 2035, Australia.
Information We Collect
When you work with sytharileo, we collect several types of information to provide our business planning services effectively. Here's what we gather and why:
Business Information You Provide
When you sign up or use our services, you'll share details about your business. This includes:
- Contact details: Your name, email address, phone number, and business address
- Business specifics: Company name, Australian Business Number (ABN), industry sector, and business structure
- Financial information: Revenue figures, expense data, cash flow details (but not bank account numbers or credit card details unless you provide them for payment processing)
- Planning documents: Any business plans, forecasts, or strategic documents you upload to our platform
Automatically Collected Data
Like most websites, we collect some information automatically when you visit our site:
- Technical data: IP address, browser type, device information, operating system
- Usage patterns: Pages you visit, time spent on each section, features you use most often
- Cookies and similar tech: Small files that help us remember your preferences and improve your experience
Australian Privacy Principles Compliance
We collect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We only collect information that's reasonably necessary for our business planning services.
How We Use Your Information
We don't collect data just to have it sitting around. Every piece of information serves a specific purpose in helping you build better business plans.
| Purpose | Why We Need It |
|---|---|
| Service Delivery | Creating customized business plans, financial forecasts, and strategic recommendations tailored to your specific business context |
| Platform Improvement | Understanding how you use our tools helps us identify which features work well and which need refinement |
| Communication | Sending service updates, responding to your questions, and keeping you informed about changes that affect your account |
| Legal Compliance | Meeting obligations under Australian tax law, business regulations, and financial reporting requirements |
| Security | Detecting unusual activity, preventing unauthorized access, and protecting both your data and our systems |
We don't sell your information to third parties. We don't use your business data to compete with you. Your financial information stays confidential and is only accessed by authorized team members who need it to support your account.
Data Sharing and Third Parties
Sometimes we need to share limited information with other companies to provide our services. But we're selective about who we work with and what we share.
Service Providers We Work With
- Cloud hosting: We use Australian-based servers to store your data securely
- Payment processors: When you pay for services, payment details go through encrypted payment gateways that meet Australian financial standards
- Email services: Communication tools that help us send you updates and respond to inquiries
- Analytics platforms: Tools that show us how people use our site (in aggregate, not individual tracking)
All these providers sign agreements requiring them to protect your information and use it only for the specific services they provide to us.
When Law Requires Disclosure
We may disclose your information if required by Australian law, court order, or government request. This might include situations involving tax investigations, legal proceedings, or regulatory compliance. We'll notify you about such requests unless prohibited by law.
No International Transfers Without Notice
Your data is stored on Australian servers. If we ever need to transfer data overseas, we'll notify you first and ensure appropriate protections are in place under Australian privacy law.
Your Rights and Control
You own your data. We're just looking after it for you. Here's what you can do with it:
Access Your Information
Request a copy of all personal and business data we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If we've got something wrong, let us know. We'll update it promptly and notify anyone we've shared that information with.
Delete Your Data
Request deletion of your account and associated data. Some information may need to be retained for legal or accounting purposes.
Export Your Work
Download your business plans, forecasts, and documents at any time. Your work is portable.
Restrict Processing
Ask us to limit how we use your information while you verify its accuracy or assess whether you want us to keep it.
Withdraw Consent
If you've given permission for specific uses of your data, you can withdraw that consent whenever you choose.
How to Exercise Your Rights
Send your request to contact@sytharileo.com with "Privacy Request" in the subject line. Include your account email and specify what you'd like us to do. We'll verify your identity (to protect your information) and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Security Measures
We take data security seriously because we know what's at stake. Your business information needs protection from unauthorized access, accidental loss, and malicious attacks.
Technical Safeguards
- End-to-end encryption for data transmission using TLS 1.3 protocol
- Encrypted data storage with AES-256 encryption at rest
- Regular security audits and penetration testing by third-party specialists
- Multi-factor authentication available for all accounts
- Automated backup systems with redundancy across multiple Australian data centers
- Intrusion detection systems monitoring for suspicious activity
Operational Safeguards
- Limited employee access based on role requirements
- Confidentiality agreements for all staff and contractors
- Regular security training for team members
- Incident response procedures for potential data breaches
- Secure disposal procedures for data that's no longer needed
No system is completely invulnerable, but we maintain industry-standard protections and continuously update our security measures as threats evolve. If we detect a data breach that could seriously harm you, we'll notify you and the OAIC within 72 hours.
Data Retention
We don't keep your information forever. Here's how long we retain different types of data:
Active Account Data
While your account is active, we maintain all your business plans, documents, and account information so you can access them whenever needed.
After Account Closure
When you close your account, we'll delete most personal information within 90 days. However, some data must be retained longer:
- Financial records: Seven years, as required by Australian tax law
- Legal documentation: Retained until relevant statute of limitations expire
- Aggregated analytics: Anonymized usage data may be kept indefinitely for service improvement
- Backup systems: Data in automated backups is purged according to backup retention schedules (typically 30 days)
If you want specific data deleted sooner, contact us. We'll accommodate requests where legally possible.
Cookies and Tracking
Our website uses cookies. These are small text files stored on your device that help us provide a better experience.
Essential Cookies
These cookies are necessary for the website to function. They remember your login status, language preferences, and security settings. You can't disable these without breaking core functionality.
Performance Cookies
These help us understand how visitors use our site. We see which pages are popular, where people spend time, and where they encounter problems. This information is aggregated and doesn't identify you personally.
Managing Cookies
You can control cookies through your browser settings. Most browsers let you block cookies entirely or delete existing ones. Keep in mind that disabling cookies may affect site functionality.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our website for at least 30 days.
The "Last Updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review it periodically, especially if you haven't checked it in a while.
Continued use of our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account and we'll handle your data according to the policy version in effect when you signed up.